Q: Why do we no longer have a Pagedale location?
A: While we enjoyed our time in that community our distribution model changed thus we no longer needed a dedicated north county location.
Q: Where are you located? What are your hours?
A: Our Ellisville location is at 16225 Westwoods Business Park Drive, Ellisville, MO 63021. ***By Appointment Only***
Q: How does HHMD identify families in need?
A: We have established a trusted network of local non-profit agencies and organizations to refer families to us on a regular basis. In order to ensure our donors that we are serving only those families who are truly in need, we must receive a referral from one of our Referring Agencies. In the event that a family is unable to obtain a referral, the parent(s) must attend a Life Coaching session at HHMD in order to be served.
Q: How can my organization become an HHMD referral partner?
A: Please submit the 'Become a Partner' form on our Partners page to join us!
Q: How do HHMD referral partners refer a family in need?
A: The Best Way: Email us the name of your client by submitting the 'Refer a Family' form on this website. Once you have emailed us, please let your client know that you have done so, so they know they can come to HHMD. Please tell them to walk-in to any of our locations during business hours. Calling us will only delay our ability to serve your clients.
Please note: Once your client has been referred, there is no need for them to email or call us first.
Q: How can my family get a referral for HHMD?
A: If you are a family in need, please ask your nurse, social worker or case worker to email us a referral by submitting our 'Refer a Family' form on this website. Before you come to HHMD, please check with the person who is sending your referral to ensure the referral has been sent.
Q: I have a referral. What do I do next?
A: Your social worker would need to coordinate a time to pick up items that you are requesting.
Q: What services does HHMD provide?
A: Please visit our Get Help tab, then click How We Help to see the specifics on what we provide to families.
Q: What % of your budget goes directly to serve those in need vs. administrative costs?
A: We use 94% of our budget to directly serve those in need! We work hard to run a very efficient organization and are fortunate to have generous partners, local families and volunteers who donate their time and all of the children's items we provide to those in need!
Q: What types of donated items does HHMD accept?
A: Please see our Donate page for a complete listing.
Q: What hours/days can I drop off donations?
A: Our Ellisville location- 16225 Westwoods Business Park Drive, accepts donations. There is an anytime drop box for your convenience. Please call 314-919-6999 to coordinate items that do not fit in the drop box.
Q: Can you come pick up my donations?
A: If your donation is too large to fit into your vehicle we would be happy to pick up it up, within reason. Please keep in mind that all pick ups are done by volunteers with their own vehicles, gas money and time. Please disassemble any cribs and bed frames, we cannot accept king sized beds. Please send us a note on our Contact page to arrange a pickup.
Q: How can individuals or organizations make financial donations to HHMD?
A: Please go to our Donate page to contribute any amount through Paypal! If you'd prefer not to donate online, you can send a check made out to 'Helping Hand Me Downs' to the following address! Thank you!
Helping Hand Me Downs
P.O. Box 11385
Clayton, MO 63105
Q: Is my donation tax deductible? Can I get a receipt for tax purposes?
A: Yes and yes! HHMD is a 501(c)3 organization. If you are making a financial donation online, please send us a note on our Contact page to request a receipt for tax deduction purposes. If you are donating children's items, you can just let us know that you need a receipt during donation drop off or pickup.
Q: What type of volunteers do you need? How old do you need to be to volunteer?
A: HHMD is always looking for volunteers to sort incoming clothing donations, pack bags for families, pickup donations and/or deliver furniture! We believe strongly in instilling the importance of serving the community at a young age and encourage all ages to volunteer at HHMD! Individuals or small groups/families (2-4 people) can just walk in during our hours. If you need a different day, let us know! If you have a large group, see below.
Q: Can groups volunteer?
A: Whether you are a boy scout or girl scout troop, a group of middle or high school students, a church group or a mom's club, you can send us a note on our Contact page to set up a day for you to volunteer at our warehouse.
Q: Do families served ever come back and volunteer?
A: Yes they do, and we love it!! Many of the families we serve look forward to giving back to the community once they are able!